FAQs

We will be starting our SUPA SUNDAY on our Instagram Story. Please follow us as we answer any questions you may have, and also will be updating any changes to the product or the company. We want to be as transparent with everyone as possible. So tune in on Sundays! IG: @thesupacoco

Q: Why did the shipping cost increase?
A: Starting January 27, 2019, USPS rates have increased 26-30% (depends on the weight and shipping zone). With that HUGE increase, we had to increase our shipping fees as well. We apologize for the high cost, we are working with more carriers to reduce the cost. 

Q: Is it safe to feed Supa Coco to a puppy (under 1-year-old)?
A: Supa Coco is made with organic ingredients that have no side effects. Not all breeds are the same, so please consult with your breeders, furfriends, and Veterinarians. With that being said, it's safe to feed your puppy our supplement according to the recommended amount. If you have further questions, please contact us info@supacoco.com

Q: I need to change the shipping address on my order but it’s already been placed, what do I do?
A: Email us right away to get your address updated. If the order hasn't been shipped, we can help change your order accordingly.

Q: How fast can I receive my order?
A: We use USPS Priority Mail, so it's super fast! It varies from the zones, and it usually takes 1 to 3 business days.

Q: Where do we source our Coconut Oil and Salmon Oil?
A: Currently, we are sourced from the U.S. manufactures that are USDA Organic certified. However, we will soon be sourcing directly from the local places that produce the oil which can reduce the cost and increase the quality.

Q: Why the combination of the two oil?
A: A combination of two natural oils, coconut oil and salmon oil, that have been improving not only human lives but also pets lives.

Coconut oil is a super supplement that has endless healing benefits. It's great for digestive and immune support. Coconut oil contains MCT fatty acids and vitamins that promote healthy skin and coat and also works great as a digestive aid and immune booster.

Salmon oil adds the other important nutrients that support the skin, coat, hips, joints, and heart. Salmon oil is rich with Omega-3 and Omega-6 fatty acids which can help to keep skin and coats soft and healthy while also supporting the overall health of your pet.

Q: How to use this supplement with food?
A: Recommended 1 teaspoon per serving per 15 pounds dog. If solid, microwave the intended use amount for 10-15 seconds to liquify the oil so you can mix it well with the kibbles or any food.